Refund and Cancellation Policies
At Nutriome, we want you to be completely satisfied with your purchase. We understand that circumstances may arise where you need to cancel an order or request a refund. To ensure a smooth and transparent process, we have established the following refund and cancellation policies:
1. Order Cancellation: If you wish to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request if the order has not been shipped. Once an order is shipped, we are unable to cancel it. You can follow our return process (as outlined below) to initiate a refund.
2. Return and Refund Eligibility: We accept returns and provide refunds for products that meet the following criteria:
– The product is in its original packaging and in unused condition.
– The return request is initiated within 14 days of receiving the product.
– The product is not listed as a non-returnable item (e.g., perishable goods).
3. Return Process: To initiate a return, please contact our customer support team with your order details and reason for return. Our team will provide you with a return authorization and guide you through the return process. You may be responsible for return shipping costs unless the return is due to an error on our part or a defective product. Please ensure that the returned item is carefully packaged to prevent damage during transit.
4. Refund Process: We will process your refund once we receive and inspect the returned item. Refunds will be issued using the same payment method used for the original purchase. Please note that the refund amount will exclude any shipping charges paid during the initial purchase. Refunds are typically processed within 5-7 business days from the date of receiving the returned item.
5. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team immediately. We will work with you to resolve the issue promptly by offering a replacement or a full refund, including any applicable shipping charges.
6. Non-Refundable Items: Certain items may not be eligible for return and refund due to health and safety regulations. These items include perishable goods, intimate or personal care items, and customized or personalized products. Please review the product description or contact our customer support team for clarification on the return eligibility of specific items.
7. Change of Mind: We do not offer refunds or returns for products due to a change of mind or personal preference. We encourage customers to carefully review product descriptions, ingredients, and nutritional information before making a purchase.
Please note that these refund and cancellation policies are subject to change without prior notice. We reserve the right to update or modify these policies to ensure fair and consistent customer service.
If you have any questions or concerns regarding our refund and cancellation policies, please reach out to our customer support team. We are here to assist you and provide further clarification as needed.
Thank you for choosing Nutriome. Your satisfaction is our top priority, and we appreciate your understanding and cooperation regarding our refund and cancellation policies.